If you’ve included an insurance budget in your novated lease, you can either insure your vehicle through Leaselab’s insurance provider, or choose your own insurer. Your choice.

Using Leaselab’s insurance provider

If you choose our quality fleet policy, everything’s taken care of. The premium is paid monthly through your account and policies are renewed each financial year. With only month-to-month obligations, our provided policy is designed to offer maximum flexibility!

Our policy is specially tailored for novated leases and offers the following inclusions:

• Anyone who is legally able to drive is automatically covered
• 12 months new for old replacement (from first registration)
• Gap Cover (coverage of any gap between the amount owed on the lease and the insurance pay-out)
• Choice of Repairer
• Repair Guarantee
• Hire Car Coverage
• One excess-free windscreen per year
• Learner Driver Coverage
• Off Road Coverage

Please note: You should always consult the product disclosure statement. We’ll email you this information. If you don’t have it, just ask.

This policy and coverage are provided by our insurance partner and the inclusions/exclusions change, so please check the PDS.

Using your own insurance provider

If you choose to insure your vehicle through your own preferred provider, you will be required to make payments directly to your insurance provider.

There are two options to have this payment reimbursed:

1. If paying monthly, we can set up automatic reimbursements into your nominated account that will cover monthly insurance premiums.
2. If you decide to make an annual insurance payment, reimbursements will be transferred to you in 12 equal monthly instalments. This ensures funds remain available for your other operational expenses so that your lease runs without a hitch.

If you choose your own insurer, it’s important to note that most vehicle insurance policies do not cover you for any “gap” between the insured vehicle value and the amount owing on the lease. 

If your vehicle is written off, this can leave you in a position where your insurance payout will not cover the amount owing on your lease. You would then need to pay the additional “gap” amount out of your pocket. 

Fortunately, our insurance policy is specially designed for novated leases and covers this “gap”.

If you have any other questions, you can call us at any time on 1300 888 594, request a callback or email us.

If you’ve had an accident and have our insurance included, simply contact us for further details on 1300 888 594.

Advise them that you have a novated lease with Leaselab and use your registration number as a reference.

They will take you through the whole process so you can make an informed decision on what you would like to do.

As you’re the car owner, the rego renewal notice will always be sent directly to you around one month before the expiry date (which can vary by state). If you’ve changed your address, it’s worth checking with your state’s registration authority that they have the correct address on file.

With a new car, your first 12 months of rego is usually included in the vehicle's “drive away price”. Around 11 months after your lease commences, you’ll receive a renewal notice.

Once you’ve received the renewal, you have two options:

1. Send us a copy of the renewal two weeks prior to the due date and we’ll pay the relevant authority directly for you; or
2. Pay it yourself and request a reimbursement from us for the amount paid.

If your novated lease is for a pre-loved car and the registration is due for renewal within the first few months of your lease, it’s likely that you won’t have accrued sufficient funds in your account to cover the cost of the renewal.

If this is the case, you’ll need to cover the upfront cost, however we will reimburse you for this cost once your account has accrued sufficient funds. Get in touch and we’ll let you know your account position and the best way to handle your registration payment.

If you take out roadside assistance as part of your novated lease package with Leaselab, it will include:

1. 24-hour roadside assistance
2. Towing
3. Provision of sufficient emergency fuel (if required)
4. Assistance changing a flat tyre
5. Assistance with lost or locked keys
6. Assistance with flat of faulty batteries

So you and your beloved car are in very safe hands.

At Leaselab, we suggest WEX Motorpass Roadside Assist.

WEX Motorpass Roadside Assist is provided in partnership with AGA Assistance Australia Pty Ltd, trading as ‘Allianz Global Assistance’.

Whenever you request roadside assistance under the arrangements available to you as a WEX Motorpass Roadside Assist member, you will be making that request to Allianz Global Assistance.

1. Call 1300 170 719
2. Our roadside assistance specialist partner, WEX Motorpass, will give you immediate assistance and guide you through everything you need to know.
3. Wex Motorpass will ask for the following:
   • Your name and telephone number
   • Your breakdown location (stating the nearest cross street where possible)
   • Your vehicle registration number
   • Your WEX Motorpass Roadside Assist membership number and expiry date or Vehicle Identification Number (VIN)
   • A description of the problem

Depending on how your novated lease is structured, you should save up to 42% every time you fill up your car (32% marginal tax rate, plus GST saving of 10%).

In other words, based on 50 litres of fuel at $2 per litre, those without a novated lease would be paying $100. But the average Australian with a novated lease could be paying $58 once the tax advantage from the novation is factored in. That’s a whopping $42 off your average tank of fuel.‍

Depending on your circumstances, we’ll tell you exactly what saving you can make.

The costs of using the fuel card are wrapped into the management fee.

Just be aware that some providers (such as Coles Express) charge a 1.5% fee for use of the fuel card, so it’s worth asking before you fill up.

When your novated car is running low on juice, simply head to a fuel station like you normally would. But when you go to pay, just use your Leaselab fuel card to pay instead of whatever card (or cash) you pay with normally.

Join the exclusive fuel card club:

• The Leaselab fuel card is accepted at 95% of stations.
• One card to be used at all stations, secured by your own PIN.
• The fuel card can only be used to purchase fuel and oil, not other items.
• You don’t have to use the fuel card. We’ll always reimburse you if you just send us the receipt, so don’t worry if you don’t have it on you.

Your account report provides all your fuel transactions (all of your expenditures) in one place for tax time. Alternatively, all of your transactions and account balances can be reviewed within our client portal.

There we go again, making your life easy.

1. Are there any restrictions for using the fuel card?

Our fuel cards can only be used for fuel and oil. Some providers allow their fuel cards to be used for other things such as servicing, however we have found that this can be problematic, so we have a separate system in place for paying these types of expenses (see the servicing section).

2. Which petrol stations can I use my fuel card at?

95% of service stations accept our fuel card. These include 7-Eleven, Ampol, Apco, BP, Burmah, Caltex, Coles Express, EG Fuelco, Freedom Fuels, Independent, Kwik Fuels, Liberty, Metro, Mobil, Peal, Puma, Shell, United, Woolworths and more. If you fill up at a station that doesn’t accept this Motorpass card, just pay for the fuel yourself, get a receipt and we’ll reimburse you.

3. What happens if I use more petrol than is listed in my novated lease quotation?

If you are continually overspending on fuel, we’ll contact you to arrange a budget recalculation. We’ll use the data on your previous fuel spending to work out what your budget should actually be. We’ll then agree with you on what your new budget will be and, with your permission, increase the amount of your salary sacrifice to cover the difference.

4. What happens if I don’t have my fuel card and purchase fuel without it, can I be reimbursed?

Yes, absolutely. Just put in a reimbursement request, either via our client portal or by email, accompanied with a copy of the receipt and we’ll reimburse you for the fuel purchase.

5. What happens if I lose my fuel card?

Not a problem. Let us know ASAP so we can stop other people from using it, and then we’ll order you a new one. Just like a credit card.

Your tyres usually need replacement after they’ve travelled between 40,000 and 50,000 kilometres. To prolong the life of your tyres, we suggest that you regularly check the tyre pressure, including the spare.

Usually a tyre rotation and wheel alignment is completed during your regular car service.

Where you go to replace, rotate or repair your tyres is up to you. However, we recommend you go to a dedicated tyre supplier. To reduce any complications with the maintenance of your car, we recommend that you always replace your tyres with the same tyre specifications that are already on the car, as that’s what is recommended by the manufacturer.

When you drop your car off for the tyres to be replaced, rotated or repaired, advise the service centre that your car is part of the Leaselab service network, and for all authorisation and payment please have them call us on 1300 888 594.

Alternatively, you can make payment to the repairer yourself and we’ll organise a direct reimbursement to you out of your account.

If you opted for a new car with your novated lease, or your used car is still under warranty, be sure to consult your car’s service and maintenance book or the manufacturer’s website for any guidelines. Your warranty may be voided if you choose not to use an accredited repairer, so be sure to check any special requirements.

With Leaselab, other than complying with your vehicle warranty requirements you’re free to use any qualified servicing provider you wish.

When your car needs maintenance or is due for a service, you can book it in with a repairer at a time and day that suits you best. It’s always a good idea to inform us when you book in the service so we can contact the service centre ahead of time to ensure a smooth process.

When you drop your car off for a service, advise the service centre that your car is part of the Leaselab service network, and for all authorisation and payment please have them call us on 1300 888 594.

Alternatively, you can make payment to the repairer yourself and we’ll organise for a direct reimbursement to you out of your account (you can make a claim here).